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Returns Policy

Returning Goods
The Customer must notify us in writing (email: order@e-conception.org) within 14 days of receipt of Goods with any defects or errors in the processing of the order. Authorisation to return Goods must be obtained prior to the return of any Goods and the exchange will be at our expense.

Breakage or leaking during delivery will only be covered if the Customer has taken out an Insurance policy when the order was placed (website: http://shop.e-conception.org/insurance-policy) If you have any questions about the quality of the received products, please contact us at: order@e-conception.org.

Please be aware before you place order that we don't accept returning goods because “You have changed your mind”.